Refund Policy

Last updated: 17 July 2026

This policy sets out the refund and cancellation arrangements for products and services purchased from talentunlocked.com.au. It forms part of our Terms of Use.

Your rights under the Australian Consumer Law

If a product or service we supply is faulty, not as described, or fails to do what it reasonably should, you are entitled to a remedy, which may be a repair, replacement, re-supply or refund, depending on the circumstances. These rights apply regardless of anything else in this policy.

Mindset Profiles: SportsPOP™ Athlete Mindset Profile and CoachPOP™ Coach Mindset Profile

Each profile delivers a personalised digital report generated from your responses, with an optional 45-minute one on one debrief. The assessment link is emailed within 24 hours of purchase. The following applies:

• If you have purchased but not yet completed the assessment questionnaire, you may request a full refund.
• Once the assessment has been completed and your personalised report generated, the digital product has been supplied and is generally not refundable, except where your rights under the Australian Consumer Law apply.
• If you experience a problem with your report or debrief, for example a technical fault or an error in delivery, contact us and we will work to put it right, including re-issuing the report or re-scheduling the debrief.

SportsPOP™ Squad Mindset Report

The Squad Mindset Report is purchased per athlete (minimum of 10) and delivers an individual profile for each athlete plus a squad-level Coach Report. The following applies:

• Before assessment links have been issued to your athletes, you may request a full refund.
• If some athletes have completed their assessments and others have not, contact us and we will agree a fair outcome for the places not yet used.
• Once assessments have been completed and reports generated, those reports have been supplied and are generally not refundable, except where your rights under the Australian Consumer Law apply.

Debriefs, coaching sessions and bookings

If your purchase includes a scheduled debrief or session, you may reschedule by giving us reasonable notice (at least 48 hours before the booked time). Sessions missed without notice, or cancelled at short notice, may not be refundable, though we will always try to be reasonable where genuine circumstances prevent you attending.

1 on 1 Coaching

1 on 1 Coaching is arranged by enquiry and invoiced directly. If you cancel before your first session, you may request a full refund of any amount paid. Once coaching has commenced, contact us about any sessions not yet delivered and we will agree a fair outcome. Individual sessions can be rescheduled as set out above.

The Warrior Within (public program)

The Warrior Within public program is a single 2.5-hour live workshop tied to a scheduled date and location. Refund eligibility depends on how you registered and on timing.

Registering your interest

Where you have registered your interest in a workshop, no payment is taken until we confirm the date, location and payment details with you. If you decide not to proceed before payment is made, there is nothing to refund.

Paid registrations for a confirmed workshop

• If you cancel more than 7 days before the scheduled workshop, you may request a full refund.
• If you cancel within 7 days of the scheduled workshop, we may retain a portion of the fee to cover non-recoverable costs already incurred and disclosed to you, and will refund the balance.
• Once the workshop has been delivered, fees are generally non-refundable, except where your rights under the Australian Consumer Law apply or where we agree otherwise in writing.
• Where you cannot attend a confirmed workshop, we will, where practicable, offer you a place in a later workshop as an alternative to a refund.

If we change or cancel a workshop

If we cancel or reschedule a workshop, you may choose either a place in a later workshop or a full refund.

Athlete+ Program

Athlete+ is a 14-week individualised physical performance program with a scheduled start date. The following applies:

• A full refund is available for cancellations made before the Week 1 Benchmark Testing Day.
• Once the program has commenced, fees are non-refundable, except where a refund is required under the Australian Consumer Law.
• If an athlete is unable to continue due to injury or illness, we will provide a credit toward a future Athlete+ program.

Club, school and organisational engagements

Refund and cancellation terms for tailored organisational engagements, including The Warrior Within delivered in club or in school, and learning and development engagements with sporting organisations, are governed by the specific written agreement or invoice for that engagement.

How to request a refund

To request a refund or raise a concern about a product or service, email us at [email protected] with your order details and a description of the issue. We aim to respond within a reasonable period and will work with you to reach a fair outcome.